Privacy Policy

COLLECTION OF PERSONAL INFORMATION

If you place an order on this website, Haynes of Challow Ltd will receive the details you enter of your name, email address and telephone number. If you pay online we will also receive your address details. This information is kept until your order has been processed and paid for and is ONLY used to contact you if there is an issue with your order or payment. We do not have access to, nor do we store, any credit card details.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us. Your personal information will be used for the specific reasons stated above only.

We may use the information you provide us with to contact you about an order you have placed but not for marketing purposes. We do not pass it on to any other company or body.

PAYMENTS VIA WIX.COM

Haynes of Challow's Product Website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

COOKIES

We use Visitor Analytics, a simple website analytics service which measures the traffic and visitors' general details of our website. Collecting these statistics, we can make our website visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral).

Visitor Analytics uses cookies to collect data about our visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the placement of cookies.

 

Visitor Recordings is an additional feature to Visitor Analytics (described above) in the form of a simple website replay tool that records where our website visitors scrolled to and what they clicked on our website. We can see this information in playbacks and so called heatmaps. Collecting these statistics helps us to make our website more user-friendly and to reproduce and fix technical errors.

As a website owner using Visitor Recordings, we are using a snippet of tracking code to collect data about our visitors’ journey on our websites, so which subpages they visit, what they clicked on, where they moved their mouse cursor to and where they scrolled. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user.

 

How to control cookies: you can control and/or delete cookies as you wish by checking your browser settings on each device - for details, see Visitor Analytics' About Cookies page.


For further information, please check Visitor Analytics’ Terms Of UseCookie Information and Opt-Out / Do Not Track.

PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

QUESTIONS

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact the owner and data controller via:

 

enquiries@haynesofchallow.co.uk 

 

01235 763839, or

 

Haynes of Challow Ltd

Roadside

East Challow

Wantage

Oxfordshire

OX12 9TB

LAST UPDATED 20.05.2020

©2020 by Haynes of Challow. Proudly created with Wix.com